Glasgow Homelessness Mediation Service

Glasgow Homelessness Mediation Service

This mediation service aims to resolve conflict and disputes between young people, families and landlords. The service exists to reduce and alleviate homelessness and sustain tenancies. Glasgow Homelessness Mediation Service is available on a spot-purchase basis.

Current homelessness statistics in Glasgow show there are 10,000 applications for homeless accommodation every year.  
Each accepted application costs in excess of £20,000.  
25% of applications are from young people aged 16–25, with conflict with their family or landlord being the main reason for the crisis.

What does the service offer?

The service provides advice, guidance and assistance to connect with other support services to prevent homelessness and reduce housing crisis in Glasgow.

Preventing homelessness through mediation has meny benefits:

  • Financial benefit to local authorities and landlords.
  • Aiding tenancy sustainment.
  • Reducing homelessness applications.
  • Adherence to tenancy agreements.
  • Positive futures for tenants.
  • Rebuilding of families.

How does mediation work?

Mediation is informal, positive and future-focused. It provides an opportunity to talk through concerns and consider agreeable solutions and a way forward that is acceptable to everyone and agree strategies for the future. The mediator is non-judgemental and does not take sides or decide who is right or wrong. The mediator can also provide advice, guidance and assistance. Mediation is inclusive and empowering. It allows the people involved to begin to work together on problems and come to their own decisions.

The quality of Sacro’s Homelessness Mediation Service model, and its value to local authorities, landlords, tenants and families is outstanding, as is evidenced in a recent evaluation. Details of this evaluation are available on request.

Who is the service aimed at?

Young people aged between 16 -25 who are at risk of homelessness or looking to reconnect with their families. Young people should be living in – or have a connection to – Glasgow.

Referrals can be accepted from individuals aged between 16 - 25 or a family member or landlord of someone within this age bracket.

Often circumstances can be complex, mediation may not be appropriate if there are issues in relation to drugs/alcohol misuse that are not being managed or if there is violence or abusive behaviour between the people involved or criminal proceedings underway as a result of the situation/relationship.  The service works with families and landlords with a range of issues: family conflict, relationships, difficulties between young people and landlords. The service can be contacted to assess suitability and provide more information.

How does the service perform?

In 2013/2014, Sacro’s Glasgow Homelessness Mediation Service worked with 69 cases, each lasting an average of six weeks with five and a half hours spent on each case.

Prior to referral:

  • 55% were living at home;
  • 20% were sofa surfing;
  • 15% were in supported accommodation and;
  • 10% were in their own tenancy.

From these cases: 

  • 82% reported an improved relationship; 
  • 36% remained at home;
  • 26% returned home and;
  • 38% moved out in a safe and planned way.

No cases presented as homeless following engagement with the service.

How is the service accessed?

To make a referral or find out more about the service, please contact Susan Campbell on 0141 248 1763 or 077 7265 3651.


Sacro’s Glasgow Homelessness Mediation Service is available on a spot purchase basis. 

Purchase options are:

  • Mediation at an hourly rate.
  • Mediation on a “per case” basis.
  • Mediation on a “block booking” basis.